Return & Refund Policy

1Scope of the Policy

This policy applies to:

• Home healthcare services such as nursing, physiotherapy, or critical care.
• ICU at Home and post-hospitalization services.
• Sale and rental of medical equipment for home use, including ICU equipment at home, ventilators, beds, and other medical devices.

2Service Cancellation

• Customers may request service cancellation by contacting our support team via phone or email at least 24 hours prior to the scheduled service start time.
• Cancellations made after service commencement are not eligible for refunds, except under special circumstances approved by management.
• If a healthcare professional (doctor, nurse, or therapist) fails to arrive due to unforeseen reasons, customers will be eligible for either a rescheduled appointment or a full refund for the missed session.

3Equipment Return Policy

a. For Rental Equipment

• Rented medical equipment at home must be returned in good working condition at the end of the rental period.
• Any damage, misuse, or missing accessories will result in repair or replacement charges deducted from the security deposit.
• Early returns are permitted; however, rental fees for the current billing cycle will not be refunded.
• Equipment pickup will be scheduled within 24–48 hours of your return request.

b. For Purchased Equipment

• Buy medical equipment for home items are eligible for return only in case of:
  • Manufacturing defects, or
  • Delivery of the wrong product.

• Requests must be made within 48 hours of delivery with proof of purchase and relevant photographs.
• The product must be unused, in original packaging, and accompanied by all manuals and accessories.

4Refund Eligibility

Refunds are processed under the following conditions:

• Service cancellations made within the permitted time frame (as stated above).
• Equipment returned due to manufacturing defects or incorrect delivery.
• Duplicate payments or overcharged transactions identified by our billing team.

Refunds will not be applicable for:

• Change of mind after equipment purchase or setup completion.
• Service dissatisfaction arising from personal preference unrelated to professional performance.
• Consumables (like masks, tubing, syringes, etc.) once opened or used.

5Refund Process and Timeline

• Approved refunds will be processed to the original payment method within 7–10 business days.
• Delays, if any, may depend on your bank or payment gateway.
• Customers will receive a confirmation email once the refund has been initiated.

6Non-Refundable Items

The following items and charges are non-refundable:

• Delivery, installation, or pickup fees.
• One-time setup charges for ICU at Home services.
• Used or soiled medical consumables.
• Custom-made or special-order home medical devices.

7Damaged or Defective Equipment

If you receive a defective or damaged product:

• Notify our support team within 24 hours of delivery.
• Provide order details and clear images of the issue.
• Upon verification, we will either replace the product or issue a full refund.

Our team reserves the right to inspect and confirm the nature of the defect before approving replacements or refunds.

8For cancellations, returns, or refund requests, please contact:

For cancellations, returns, or refund requests, please contact:

Please include your order number, invoice, and reason for return/refund in your communication for quicker processing.

9Policy Updates

2050 Home Care reserves the right to modify this Return & Refund Policy at any time without prior notice. Updates will be reflected on our website with a revised "Last Updated" date- 20-Jan-2026.